The feedback and comments on this page are genuine. We do not edit. We do not spice it up. We don't even change the spelling, font size or type. The only change is that we will not publish the full name of our customers for obvious security reasons and privacy protection. These comments are the reflection of our core mission and credibility – real, registered and qualified vets since 1999 with nearly a decade of customer service excellence.
We'd also love to hear what you think about our service, so please use the feedback form below, and let us know what you think (you can even include a photo of your pet!).
Dear Vicki,
I am so sorry to report that your package DID arrive, more than two weeks ago, and my friend just forgot to tell me. I apologize sincerely for not figuring this out before now. I feel relieved to know that her dogs will be protected for the rest of the season.
thank you for your attentiveness and your time.
Lynne
28 Jul 2008
No reply necessary, just want to thank you all for processing this order and shipping it to me in the UK.
Great service and great products!
Many thanks,
Cindy J (and Bertie the French Bulldog!)
25 Jul 2008
Great! Thank you for your great products and service!
Daphne S
23 Jul 2008
I wanted to let you know that I received my replacement order last week - July 17th.
Thank you very much for your attention to this matter. I appreciate your quick response
and solution to the problem. I look forward to doing business with your company in
the future.
Sharon P
23 Jul 2008
Thank you for the shipment of meds. they arrived in perfect order.
candice g
21 Jul 2008
Just wanted to pass along a huge thank you from myself and my dog Bently! I ordered Frontline for extra large dogs about a month or so ago and I received it in 2 or 3 weeks, basically the time frame I was informed of. The ticks are so bad here this year, and before his treatment I was pulling 6-12 ticks off him every night. Living in the mountains with a huge amount of area to roam, and having a hunting dog who's every move is dictated by what his nose smells, it is impossible to keep him out of the brush and tall grass that ticks love to inhabit. Since his treatment, I have pulled only one live tick off of him, and have been finding dead ticks all over the house. Since he already has Lyme disease, I so badly needed to get his treatment on him to maintain where he is with it. He appreciates the Frontline, and I appreciate the HUGE savings. I have recommended your site to everyone I talked to about their dogs and the ticks, and in fact keep my receipt with me because they don't believe me when I tell them the price I paid for a year's supply. Some told me they paid more for a 6 month supply than I did for 12 months. Thanks again,
B. Boltz
28 Jun 2008
In our great big world of internet trade, it's nice to know there's still chance of "person-al" existence. Thanks so much and have a wonderful day!
E. Hardison
June 17, 2008
Thank you so much for your quick responce and good business practice.
I have five cats (lol) and I keep them on this medication now that I have a nice yard for them to go outside and play.
You have my business in the future and please let me know if you ever have any sales :-)
-M Trador
12 Jun 2008
Thanks for the response... I just got it in the mail today! Yay! I usually don't have any shipping problems, happily, so I don't fault you. Thanks again-
Eva
9 Jun 2008
That would be great and thank you so much for the quick response!
C Welch
3 Jun 2008
Thanks for your attention to my email. I will re-place my order with you
in the future.
Have a great day,
Ron
3 Jun 2008
Received my order today
thank you! I will be ordering from you again and will refer you to others.
Margie
22 May 2008
Hi Steven,
WOW, the website looks great! Definitely more up-to-date and user friendly. I
think that is great.
Thanks again for your attention to this matter. Your service is very much
appreciated.
Orianne
20 May 2008
Dear VetShop
I received my order today. Thank you. Also, you're new site looks great. I love the animal "vets".
R C
May 20, 2008
I just wanted to thank the gal that I had to talk to on the phone 3 times this morning for her patience and understanding. I was having problems with my credit card company and I finally had to have the credit card fraud department do a three way call so we could get the problem worked out. Just wanted to send an email to say I appreciated all of your help. I just don’t know the gals name.
Thanks,
L Markeson
19 May 2008
I received my order. Thank you so much! I did not realize it came from so
far away.
Your service is great! Thank you.
V Homer
May 18, 2008
Dear Dr Mark and staff,thank you for sending my order of Frontline so quickly.
I have ordered from different websites before and your prices are by far the best.
Rachel B (Mrs)
San Jose
17/05/08
Thank you for your prompt reply to my questions. I appreciate the information and look forward to receiving my pet meds soon.
Again, I appreciate the expediency and completeness with which you replied.
It is a pleasure to do business with you.
Sincerely,
Thank you - you are so kind that I will most likely order from you
again--even if you are shipping them to me from out of the country!!!
That's the beauty of the Internet, right?
Thank you again for your thoughtful and courteous replies.
Karen
2 May 2008
Robyne,
Great! Thank you so much for your help and I'll keep my eye out for it in
the mail!
Leslie
Thank you for letting me know. Good customer service.
G Hess
26 Apr 2008
I received my order yesterday. Thank you very much. I just did not realize it had to come from Australia. The price was good and I will order again but allow for time shipping. Barb
23 Apr 2008
I received my order today and I am very happy with the service that you
provided. Be sure that I will continue to shop at Vet Shop on Line. Again Thank
you for your fast service.
T White
xxx xxth Avenue
23 Apr 2008
Hello Robyne
Thank you for your reply. I received the order on Saturday, 4-19. I am very happy to have the flea treatments for the cats and will use your internet site in the future.
Karen
Just wanted to let you know how impressed I am as a first time customer. Only six days time to get my order is most impressive! Will order again and recommend you to all my friends.
Sincerely,
Thank you for your response, Robyne. I contacted my bank and they do
have a policy regarding orders outsice the US. I made arrangements
with them for this transaction with VetShopOnline and will be
ordering, hopefully with positive results!
Thanks again. I do appreciate the products - and the prices - that you
offer.
R C
8 Apr 2008
Thank you for your information. I do appreciate the quick response. We will be watching for our package. And will use your in the future. Thank you again.
Megan
7 Apr 2008
Thank you so much Robyne. It still has not appeared as of this weekend. Should I still receive it of course I will let you know and then have you recharge my credit card. If I do not receive it ever then my card has been credited and this way it is finished. I hope that your company KNOWS what nice person you have been to work with. A pleasure.
Regards,
J R
6 Apr 2008
Dear Robyne
Thank you so very much--I truly appreciate your help. I imagine that such mistakes occur very rarely and I cannot begin to express my gratitude to you for correcting it.
with kindest regards and best wishes
H S.
4 Apr 2008
What a surprise! My order came today. You delivery service was very quick. Thank you very much for your wonderful service.
G G
18 Mar 2008
Thank you for the incredibly fast shipment. We are going out of town and didn't think we would receive our order before we left, but it arrived 5 days earlier than expected! Thank you for the great service.
L B
15 Mar 2008
Dear Rolbyne, many thanks for your excellent service. sue
14 Mar 2008
Thank you for your quick response. I'm impressed!
Lynne
28 Feb 2008
Oh man, I must have screwed up. I will re order tonight. Thank you for your help, Robyne. You can work for me any time.
G K
25 Feb 2008
You have no idea how much I appreciate this. I had read on your site about the excellent customer service you provided but I really didn't feel it would pertain to this situation since it possibly could of been an error on my part. Once again THANK YOU SO VERY MUCH! Kathy
22 Feb 2008
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Please tell us what you think about our service. You can even include a photo of your pet (jpg or gif format - max file size 2MB).